Very fast responds, kindly and patient to customers. Thanks so much to Mrs. Gabby Nankin, and Mr.Rich Eiss helping me to finish buying process. Thanh Le and Quyen Thai
by MKG from Baltimore, md
December 13, 2018
Maybe I got a lemon, but if you look on Honda CR-V forums you will see others with the same multiple issues that I encountered all within the years I owned the SUV. Here's the list of everything I encountered, this is not in the order the issues happened.
-Fautly Tpms light always going on.
-Grinding noise for 2-3 when starting it in the cold sounded like it had no oil (VTC problem).
-Multiple types of annoying Vibrations while at idle and driving around 20-30mph and sometimes at 50 mph.
- A harmonic hum/wine coming from up front between 40-55 mph would sometimes be heard over the radio.
-Rotors needing to turned or replace every 20,000 miles sometimes less.
- Vehicle seemed to never stay aligned
-Rims leaked from the inside out
-Lug Nuts seemed to not fit right at times.
-Head lights were never bright enough.
-Compass always needed to be recalubated
-Vehicle had a miss or hesitation at times that always needed the computer to be flashed or updated.
There was some more things but I don't want to bore you with them. Honda used to be very dependable but with all this going on I couldn't see owning it when it was going to be out of warranty. Honda has slipped up the past few years, to me it's just another car manufacturer nothing special anymore, very overrated and over priced. I replaced this problematic 2014 CRV with a 2019 Buick Encore which has been a wonderful delight and very underrated by multiple review places. So it you considering a 2012-2014 you better research and make sure you don't go though all the problems I had. Not highly recommend if you don't want to see the service department on a regular basis.
the service reps are always polite and professional. They have serviced both CR-Vs pretty much exclusively for 10 years. I have never once had any issues with the repairs--done right once. Turn around always same day and usually in 1-2 hours (except routine oil change which is faster)The customer lounge is spacious and they even have private areas to work while you wait. They have shuttle service to drop off and pickup when done--the whole thing top to bottom is great
by SUPERCHIEF20 from NASSAU COUNTY, N.Y.
January 2, 2019
This is a quite comfortable SUV, with good back support. As a retiree, I get about 28 mpg and drive about 6000 miles a year, mostly in my suburban neighborhood. I am surprised with the excellent pick-up for this 4 cyl. car. The rear seats fold down easily, so that both my mine and my wife's golf carts and clubs fit in the rear of the SUV.
My only complaints are:
>needs better sound-proofing from road noise.
>info-tainment center is not user-friendly
Mark Jersild worked with me when it was time to replace my 2007 Toyota. I opted for the Camry - Mark listened to my needs and helped me find a great fit. The purchase process was very smooth and hassle-free. I highly recommend coming to him for your new car! Sarah in finance was also very knowledgable, great to work with and offered assistance even after the sale.
This car is exactly I have dream about all my life
by Aya Spektor from Williamsville, NY
January 7, 2019
It has everything I need. It is reliable, beautifully designed vehicle, very economical, with good size and cargo space. It has inside everything I need for me and my family.
I'll drive miles to purchase a car at Luther Brookdale
by bechinina67 from DealerRater.com
December 5, 2018
We bought our 1st VW there when we lived in Wisconsin. Then we moved to Texas and we drove all the day to Minnesota to purchase our Golf Wagen 4Motion. You might ask why? In Texas, we have VW dealerships but not as friendly, professional and with a staff who helps you to have the best deal. We had only four days to bring the car home and the staff they gave us a great car with an awesome deal. We had a good time and a fun trip. We would drive again for our next VW.
My First Honda
by Skipper from Toronto, ON
December 17, 2018
I drove mostly Dodge Caravans until kids grew up and at which point I wanted a change. Now, I get that the CR-V is more of an SUV than minivan, but couldn't help noticing some trade-offs.
There is less leg room that I expected and I don't find it as easy to jump in and out, despite the telescoping wheel. The seat feels a little snug and not very comfortable, although this may be the EXL's leather making it a firm comfort level.
The city fuel economy is most disappointing, I can't seem to be able to get more than 17.5mpg despite all my efforts. The mileage greatly improves on highway though at 33mpg.
I also can't get used to the road noise and bumpy ride. You feel every bump in the road and listening to music on the highway or speaking to someone sitting at the back becomes a challenge that I never had before.
The rear view is also limited and the small backup screen doesn't help much on a rainy night. I almost bumped into my son's car relying on it.
I will try a different car next time, although the CR-V looks cute and appears very reliable, two months into owning it.
I walked into Luther Brookdale Toyota hoping for information to decide whether to buy a used car or lease. Having mainly owned cheap, junk cars, I didn't feel confident in purchasing a new car, but Jake Campbell and the team here helped me squash those fears. I was welcomed back a day later, after thinking through my options. Both Jake and Yuri spent time making sure I understood everything (without ever talking down to me). I bought my first new car, and am delighted with it! This was a fantastic experience, and I highly recommend this team.
Its a Honda
by Double B from Rhinelander Wi
January 14, 2019
Absolutely one of the best choices to own living in snow country. All wheel drive and it travels very well on trips. Plenty of room and one of the most comfortable cars we have ever owned. Rated one of the top ten cars to reach 250000 miles.
I went in to see the car I picked out online. Met with Mallory, she was very professional. She stayed focused on the task at hand, which was to help me purchase a car. She didn't get side-tracked or leave me waiting. She got me in/out and on with my day in about half the time that I planned. She treated me as a serious buyer and was super polite. I hope my next car purchasing experience is with her.
by Steve from Media, PA
December 20, 2018
This is a good car for a small family in the suburbs. Its not too big but has enough room to carry things. Good gas milage, good on interior space too.
I was initially looking at Honda Civics from Walser while also planning on looking at used Toyota Corollas. Dan Husbands did an excellent job showing me all my options. He even drove with us all the way to the Toyota dealership to look at Corollas and back to my house to for us to get the old car I wanted to trade in. He was very kind and patient throughout the whole process of me purchasing my first car! Would definitely recommend checking this place out!
by Honda CR-V fan! from Stockton, Ca
January 12, 2019
These vehicles are a great deal for the price and through out the years the gas mileage continues to improve. The color of the vehicles provides great selections.
Our Customer Specialist Dan Nguyen was so knowledgeable & helpful with our puchase. He was efficient & so friendly, made for a wonderful experience. This is the 5th Honda we have purchased here & we have been so pleased with every experience!!
CR V is one great Honda
by ScottK from Chicago, Illinois
December 26, 2018
The CRV for 2016 , is last year before was redesigned a bit larger, and alot more complicated. I wanted older style, which i think looks alot better, and beats Forester in comfort, interior quality, and safety ! I was able to find one on CARS.COM with only 12,000 miles on it, and it was Honda Certified (better warranty than a new car ! )
I recently came in to buy a new car. I pretty much knew what I wanted, but with the amazing help of Kevin Davis I got a fantastic new CRV.
I feel Kevin went above and beyond helping me with the whole experience. I’ve never had such a knowledgeable sales person help me like he did.
Thank You so much.
I love my new car.
Very reliable, great on gas
by Nags1234 from Brick
December 29, 2018
This vehicle exceeds my expectations. Safe, comfortable, and great on gas. Plenty of room for the family. The all wheel drive is great as well
I had a very good experience at Inver Grove Honda!! Royce Phung-Vuong was my salesman and he was great! Wasn't pushy, very knowledgeable, and was a pleasure to deal with. Would definitely recommend IGH!!!
An amazing vehicle
by Richard Tracy from Detroit, MI
January 14, 2019
We were shocked by the economy we got from this Honda CR V LX. We were getting nearly 34 miles to the gallon. And the car tracked really well in the snow and rain. GREAT engineering job! Really like this car!!!
Andrew Weist was very knowledgeable, professional, courteous, and personable. One of my biggest pet peeves are pushy salesman. Andrew was anything but that. He was helpful and patient. He seemed like he really wanted to help us figure our what we were looking for. Jeremy Young assisted us with the financing and was the perfect compliment to the level of service that Andrew started us off with. What a team! Jamie Kohn helped over the phone with some e-pricing and differences between models before we visited the dealership. She was very educational and friendly. I will recommend them and Inver Grove Honda to anyone considering a Honda purchase. Thanks for a job well done. Paul and Kate
by ADF from Stockton, California
January 12, 2019
This car runs great and has great gas mileage. It is roomy front and back. It has 2 USB ports so i dont need cd's anymore piling in my car. I love the LED headlights and fog lights its very helpful to see better in bad weather. Parking is never an issue since it fits in any stall. Trunk is spacious for shopping and travel.
We desperately needed to replace our thirteen year old minivan. Collette was extremely helpful, kept to our budget, and provided us with honest answers. The used vehicle options and certified pre-owned options were plentiful. We will be recommending Inver Grove Honda to anyone we know who is in the market for a new vehicle.
Thoughts on a nice 2012 Honda CRV
by Alex N. from Chandler, Arizona
January 14, 2019
If kept in like-new condition, you simply can't beat it for an economical option. The comfort and convenience, for the price, is outstanding not to mention the resale value!
Shea was really helpful to not just myself, but a friend of mine as well. I came to the dealership wanting to know what I needed to trade my car for a new one and he made me felt like my opinion matters and was very engaging and knowledgeable.
The only thing I regret is not buying one over 20
by Ryan's blessing of a CR-V from East Windsor, Connecticut
December 29, 2018
I love the three settings for my backup camera especially when I'm pulling boat, trailer, or I have on my trailer hitch a basket full of my tackle, supplies for camping or fish that I've caught on a day of fishing... Peppy-good gas mileage vehicle, dual climate, heated seats,moonroof, large screen for xm-radio, camera, blind spot camera,etc
Went over and above expectations and thankful it was such a pleasant experience leaving us overjoyed with our decision. Thank You!
haven't had it long but like my 2017 CRV
by kokomcc from Raleigh, NC
January 7, 2019
Got an 2017 CRV EX AWD used with 22k miles CPO. As with a lot of Hondas there is some road noise, but it helps my son sleep, so it's not a big problem for me. I have had a little issue with the screen connecting during cloudy/stormy weather but it's been fine lately. Will see how it does on my next upcoming trips. I am enjoying the saftey alerts like lane assistance and the Apple Car Play feature is very nice! I bought this car for its reliability and hope it keeps is value as most Hondas do. I plan to keep it for a very long time unless I have another kiddo and feel otherwise :)
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