THIS IS MY FIFTH PURCHASE / LEASE AT WEST SIDE - MAURA HAS BEEN MY SALES LEAD EACH TIME , HER CAR KNOWLEDGE IS SECOND TO NONE , PLUS SHE HAS A HANDLE OF ALL THE LATEST LEASE PROGRAMS . SHE IS THE BEST !
The folks in service were all pleasant to interact with, from the smallest thing to going over the status of my vehicle and what services were needed and/or recommended. Clean, friendly atmosphere. They were the wonderful balance of knowing they were there for me, but never intrusive. Thanks!
A good experience with the crew at west side. However, I Am not impressed with this requirement of a 25 word minimum in order to submit my survey.response. Please inform Maura that I am impressed with her professionalism. MWKELLY
Great service guys were great thought I needed an oil change and they informed me I didn't need one instead of doing it anyway reset some of my settings for me gave me a car wash I had tea and snacks in the guest lounge and was on my way fast service professional service definitely would come back definitely would recommend this place thanks again guys
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
There is Always great service and found to have a wonderful learning experience about my Volkswagen each time I visit. I find Extremely knowledgable people at Schmelz Countryside Volkswagen. Great Dealership!
Hats off to Ramon at Schmelz! I was looking for something very specific, and it had to be just right. He never gave up and found just what I was looking for! He was very good about keeping me updated during the search, and even sent me videos when I couldn't come out right away to check something out. He searched and searched until we found the right one! He was a complete professional and even made it kind of fun!
Excellent work/repair on my old Saab. Your technician David’s skill level and knowledge of the Saab engine is greatly appreciated. I’ve had 1 or 2 repairs done by local mechanics that turned out badly! I will always come back to Schmelz for engine repairs and general maintence. Thanks for excellent customer service.
William was very professional and knowledgeable. From the moment I first talked to William I was very impressed. Highly recommend Schmelz Countryside Alfa Romeo and William!! We don't just like our car, we LOVE it.
2010 VW CC...Shevawn in Service made my visit !!!!
by Kathy Atkins from New Richmond, WI
November 2, 2018
Shevawn in Service was wonderful!! I have been twice in the last few years!! When the time comes that I can buy a new car I will definitely go to Schmelz VW!! Customer Service says alot about Company/Dealership and I give Schmelz a Gold star rating all the way!!!
I definitely would buy another vehicle from here if the opportunity arose. Sam Lien was great. I came with a 2 year old and he made us both feel very welcomed. He went above and beyond what I expected and made the buying process painless. Even colored some with my daughter. The same could be said about Rollen Otness, who did the financing part. Thanks again guys. Take care
I was pleasantly satisfied with my initial service phone contact. The customer service person listened to my concerns and was able to advocate for me to get my car into a service rep ASAP to follow up with me on the needed repairs. I was given a frank timeline by the Service Rep to consider about getting the work done and driving my car safely. I have been to this VW dealership several times and have always been satisfied with the friendly, timely and quality service.
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